COMPARE · 4 TOOLS
TriageDesk vs Front, Help Scout, Zendesk and Intercom
Every tool in this category can put a message in front of somebody. The question worth asking is what happens before a human sees it: does anything answer on its own, and what does that cost if it does?
| What its own page publishes | TriageDesk | Front | Help Scout | Zendesk | Intercom |
|---|---|---|---|---|---|
| The price on its own pricing page | $9/month per inbox. | $25/seat/mo up to 10 seats (Starter), $65/seat/mo up to 50 seats (Professional), $105/seat/mo (Enterprise). | $25/user/mo Standard, $45/user/mo Plus, $75/user/mo Pro. Free tier: 5 users, 1 Inbox, 1 Docs site. | Suite Team: €55 per agent/month, paid yearly (German pricing). US dollar pricing unverified on 9 September 2026. | $29/seat/mo Essential, $85/seat/mo Advanced, $132/seat/mo Expert. Fin at $0.99 per Fin outcome. |
| What the price is per | Per inbox, not per seat. | Per seat, banded by seat count. | Per user, plus per-resolution for the AI add-on. | Per agent, paid yearly. | Per seat, plus per-outcome for Fin. |
| How you get the number | It is on the page. | It is on the page. | It is on the page. | It is on the page for Team and Professional; Enterprise is Talk to Sales. | It is on the page. |
| What the page says about autonomous replies | Nothing sends without a human tap. There is no autonomous path at all. | Not stated as autonomous. A person reads and answers everything in it. | AI Answers responds to the customer directly, billed per resolution. | Not the subject of its pricing page. Zendesk is a ticketing system. | Fin resolves autonomously and bills per outcome, including a customer who did not write back. |
| What a resolution or outcome costs beyond the base price | Nothing. There is no per-resolution or per-outcome charge. | Not applicable. No autonomous billing unit. | $0.75 per resolution, on top of the seat price. | Not applicable. No autonomous billing unit stated. | $0.99 per Fin outcome, on top of the seat price. |
What each one publishes
Front. Front is a shared inbox: it gives the whole team one place to read support@ and assign it. Everything in it still gets read and answered by a person. $25/seat/mo, up to 10 seats for Starter, rising to $65/seat/mo, up to 50 seats for Professional, and $105/seat/mo for Enterprise. TriageDesk vs Front
Help Scout. Help Scout is a shared-inbox and help-desk product with an AI Answers add-on that responds to customers directly and bills per resolution. $25 per user/mo for Standard, $45 per user/mo for Plus, $75 per user/mo for Pro, with AI Answers as an add-on at $0.75/resolution. TriageDesk vs Help Scout
Zendesk. Zendesk is a ticketing system: it converts your support channels into tickets inside its own platform, with agents working from Zendesk rather than from the mailbox. Suite Team: €55 per agent/month, paid yearly, on the German pricing page. US dollar pricing could not be verified on 9 September 2026; check Zendesk for your region. TriageDesk vs Zendesk
Intercom. Intercom is a customer messaging platform with Fin, an AI agent that resolves conversations autonomously and bills per outcome. $29 per seat/mo for Essential, $85 per seat/mo for Advanced, $132 per seat/mo for Expert, plus Fin at $0.99 per Fin outcome. TriageDesk vs Intercom
Where TriageDesk is the wrong answer
If the job is genuinely collaborative, several people reading and assigning the inbox together, Front is the right buy. If you are ready to move support out of the mailbox into a dedicated ticketing system, Zendesk is the right buy. If you want an AI agent that resolves conversations autonomously, Help Scout's AI Answers or Intercom's Fin is the right buy, and TriageDesk has no autonomous path to offer instead. TriageDesk is the right answer for one shape of problem: a mailbox that should stay a mailbox, triaged overnight, with every reply waiting on a human tap.