support@northwind.example · MICROSOFT 365 · SYNCED 6H AGO
What the drafter may draw on, and what may leave.
A reply is written from the thread and the answers below, and from nothing else. Where the answer is in neither, the draft states that it is checking rather than filling the gap.
YOUR VOICEhow a drafted reply signs itself
TEAMNorthwind Support
SIGN OFF— Northwind Support
TONEdirect, warm, unfussy. Write like someone who knows the product.
AUTONOMYreview_all. Every draft waits for a person. There is no second value that sends.
SAVED ANSWERSthe drafter’s only source, with the thread
- 01Workspaces are created from the org switcher at the top of the sidebar, not from Settings.
- 02Bulk invite lives on the Members page, under the Invite button. It takes a CSV of addresses and one role per row.
- 03Our sub-processor list is published and kept current; customers can attach it to a questionnaire themselves.
- 04Invoices are downloadable as PDFs from Billing at any time.
- +Add the answers your team already sends. Anything not in one of these and not in the thread is something a draft may not assert.
THE CAPSeach one is a constant in the code, and none can be waived
| KILL WINDOW | 120 san approved reply waits this long, and undo inside it means it never went |
|---|---|
| A DAY | 120 repliespast it the queue stops draining until tomorrow, and keeps reading |
| A THREAD | 3 agent repliesthen every further message in it goes to a person and stays there |
| A PASS | 60 messagesthe watermark means the next pass resumes where this one stopped |
| A TICK | 20 repliesthe queue drains over minutes rather than as one burst |
| MODEL CALLS | 200 a daychecked before each call, so an over cap message never spends |
NEVER DRAFTEDa branch in the routing code, not a confidence threshold
- a complaint
A PERSON - a legal matter
A PERSON - a cancellation
A PERSON - an automated message
RECORDED, NEVER QUEUED - spam
RECORDED, NEVER QUEUED
The demo workspace is read-only — subscribe to connect your own inbox. The values above are the demo mailbox’s, seeded by the product’s own book, and the caps beside them are the constants the code enforces for every account.