COMPARE · FRONT
TriageDesk vs Front: the reply, not the shared view
Every tool in this category can put a message in front of somebody. The question worth asking is what happens before a human sees it: does anything answer on its own, and what does that cost if it does?
What Front is
Front is a shared inbox: it gives the whole team one place to read support@ and assign it. Everything in it still gets read and answered by a person.
$25/seat/mo, up to 10 seats for Starter, rising to $65/seat/mo, up to 50 seats for Professional, and $105/seat/mo for Enterprise.
What TriageDesk is
TriageDesk reads every message that arrived in your shared inbox since the last time it ran, works out what each one is, and writes one drafted reply per thread. Nothing sends until a person taps approve.
- 3 categories, including complaints, legal threats and cancellations, are never drafted at all. They are handed to a human undrafted, as a branch in the routing code rather than a confidence threshold.
- The pass resumes from a watermark and asks the provider once for a bounded window of unread mail, up to 60 messages, rather than polling.
- The dispatcher moves at most 20 due replies per tick, and every approved reply still waits 120 seconds behind a kill window before it sends.
- $9/month per inbox, priced per mailbox rather than per person reading it, with no per-resolution or per-outcome charge on top.
What its own page publishes
| The question | TriageDesk | Front |
|---|---|---|
| The price on its own pricing page | $9/month per inbox. | $25/seat/mo up to 10 seats (Starter), $65/seat/mo up to 50 seats (Professional), $105/seat/mo (Enterprise). |
| What the price is per | Per inbox, not per seat. | Per seat, banded by seat count. |
| How you get the number | It is on the page. | It is on the page. |
| What the page says about autonomous replies | Nothing sends without a human tap. There is no autonomous path at all. | Not stated as autonomous. A person reads and answers everything in it. |
| What a resolution or outcome costs beyond the base price | Nothing. There is no per-resolution or per-outcome charge. | Not applicable. No autonomous billing unit. |
Choose Front when
- You want the whole team reading and assigning support@ from one shared view.
- You need seats for ten or fifty people working the inbox together.
- The job is collaboration on every message, not a nightly pass before anyone opens it.
Choose TriageDesk when
- You want the queue pre-sorted before a human opens the mailbox, not a shared view of everything unsorted.
- You want to pay per inbox, not per person reading it.
- You want nothing to send without an explicit approval, with no seat-based collaboration layer to configure.
What moving involves
Front is a shared view of the same mailbox rather than a separate store of messages, so leaving it does not require exporting anything: the mail itself lives in your provider, and TriageDesk reads the same inbox Front was reading. What does not come across is the shared-inbox collaboration itself, the assignment and the internal notes, since TriageDesk has no equivalent to any of it.
Questions
Is TriageDesk a Front alternative?
Only for the sorting part. Front is a shared inbox that the whole team reads and assigns from together. TriageDesk reads the same mailbox overnight and hands you a queue of drafted replies to approve. Front is a shared view; TriageDesk is a pass that happens before anyone opens it.
How much does Front cost?
$25/seat/mo up to 10 seats for Starter, rising to $65/seat/mo up to 50 seats for Professional, and $105/seat/mo for Enterprise. TriageDesk is $9/month per inbox, not per seat.
Every tool on the shortlist, in one grid
If the job is genuinely collaborative, several people reading and assigning the inbox together, Front is the right buy. If you are ready to move support out of the mailbox into a dedicated ticketing system, Zendesk is the right buy. If you want an AI agent that resolves conversations autonomously, Help Scout's AI Answers or Intercom's Fin is the right buy, and TriageDesk has no autonomous path to offer instead. TriageDesk is the right answer for one shape of problem: a mailbox that should stay a mailbox, triaged overnight, with every reply waiting on a human tap.