support@northwind.example · MICROSOFT 365 · THE LEDGER · 28 RECEIPTS · LAST PASS 7H AGO
Every action, with the evidence it acted on.
Quotes are verbatim spans of the customer's own message, so a receipt is something you can check.
| WHEN | KIND | WHAT | THREAD | EVIDENCE |
|---|---|---|---|---|
| just now | APPROVED | You approved a replySends 120 s later, unless you take it back | How do I add a second workspace?Dan Ferris · dan@ferrisandco.example | held 120s before it leaves the mailbox |
| 2h ago | CLASSIFY | Read as spam · lowUnsolicited SEO backlink pitch. | Boost your domain authority in 30 daysKyle at RankFast · outreach@rankfast.example | We can build 50 high quality backlinks in 30 days98% confident |
| 2h ago | CLASSIFY | Read as an automated message · lowA bounce notification for a message to a non-existent address. | Undeliverable: Re: invoice queryMail Delivery System · postmaster@relay.example | Delivery to the following recipient failed permanently99% confident |
| 2h ago | DRAFT | Drafted a reply for your approvalAsking whether tab-separated files will be supported on import; currently converting by hand weekly. | Any plans for tab-separated import?Wes Alderman · wes@arbordata.example | any plans to support tab-separated files on import?we convert them by hand every weeknothing sends until you approve it92% confident |
| 2h ago | CLASSIFY | Read as a feature request · lowAsking whether tab-separated files will be supported on import; currently converting by hand weekly. | Any plans for tab-separated import?Wes Alderman · wes@arbordata.example | any plans to support tab-separated files on import?we convert them by hand every week92% confident |
| 3h ago | HANDOFF | Handed to you, undrafteda cancellation, never auto-drafted | Cancelling at the end of the termAna Beltrán · finance@quarterlane.example | cancellation is never auto-draftedwould like to cancel at the end of the current term |
| 3h ago | CLASSIFY | Read as a cancellation · normalNot renewing; wants to know what is needed to cancel cleanly at term end. | Cancelling at the end of the termAna Beltrán · finance@quarterlane.example | would like to cancel at the end of the current term97% confident |
| 3h ago | HANDOFF | Handed to you, undrafteda legal matter, never auto-drafted | Data processing agreement — Article 28Tomas Vidal · legal@havenhill.example | legal is never auto-draftedtwo comments on the Article 28 sub-processor clause |
| 3h ago | CLASSIFY | Read as a legal matter · normalCounsel has comments on the DPA's Article 28 clause and wants to know who can agree amendments. | Data processing agreement — Article 28Tomas Vidal · legal@havenhill.example | two comments on the Article 28 sub-processor clausewho is authorised to agree amendments94% confident |
| 4h ago | HANDOFF | Handed to you, undrafteda complaint, never auto-drafted | This is the third time I've writtenRuth Calder · ops@calderstone.example | complaint is never auto-draftedThis is the third time I've written about the same problem |
| 4h ago | CLASSIFY | Read as a complaint · urgentEscalating after three unanswered messages and asking for someone senior. | This is the third time I've writtenRuth Calder · ops@calderstone.example | This is the third time I've written about the same problemI want someone senior to explain95% confident |
| 4h ago | DRAFT | Drafted a reply for your approvalNeeds a security questionnaire completed and the sub-processor list before procurement will sign. | Security questionnaire before we signJoy Okoro · j.okoro@meridianhealth.example | procurement needs a security questionnaire completed firstyour sub-processor listnothing sends until you approve it88% confident |
| 4h ago | CLASSIFY | Read as a sales enquiry · normalNeeds a security questionnaire completed and the sub-processor list before procurement will sign. | Security questionnaire before we signJoy Okoro · j.okoro@meridianhealth.example | procurement needs a security questionnaire completed firstyour sub-processor list88% confident |
| 5h ago | DRAFT | Drafted a reply for your approvalWants to create a second workspace for a new client and cannot find the option. | How do I add a second workspace?Dan Ferris · dan@ferrisandco.example | how do I add a second workspace?nothing sends until you approve it96% confident |
| 5h ago | CLASSIFY | Read as a question · normalWants to create a second workspace for a new client and cannot find the option. | How do I add a second workspace?Dan Ferris · dan@ferrisandco.example | how do I add a second workspace?96% confident |
| 6h ago | DRAFT | Drafted a reply for your approvalBelieves they were charged twice in March and is asking for the duplicate to be refunded. | Charged twice in MarchMarcus Ellery · accounts@brightfold.example | I think we were charged twice in Marchrefund the duplicate if I'm rightnothing sends until you approve it90% confident |
| 6h ago | CLASSIFY | Read as a billing question · normalBelieves they were charged twice in March and is asking for the duplicate to be refunded. | Charged twice in MarchMarcus Ellery · accounts@brightfold.example | I think we were charged twice in Marchrefund the duplicate if I'm right90% confident |
| 6h ago | DRAFT | Drafted a reply for your approvalCSV exports have failed since Tuesday and are blocking their Friday month-end close. | Exports have been failing since TuesdayPriya Raman · priya@lumenworks.example | our CSV exports have been failing since TuesdayWe close the month on Friday so this is blocking usnothing sends until you approve it93% confident |
| 6h ago | CLASSIFY | Read as a bug report · urgentCSV exports have failed since Tuesday and are blocking their Friday month-end close. | Exports have been failing since TuesdayPriya Raman · priya@lumenworks.example | our CSV exports have been failing since TuesdayWe close the month on Friday so this is blocking us93% confident |
| 7h ago | SCAN | Read 12 unread messages5 drafted, 3 handed to you | the pass | support@northwind.example · microsoft365unread since the watermark, 1d ago |
| 1d ago | APPROVED | You approved a replySends 120 s later | Getting the team set upHana Sato · hana@stellarcraft.example | held 120s before it leaves the mailbox |
| 1d ago | SENT | Reply sentRe: Getting the team set up | Getting the team set upHana Sato · hana@stellarcraft.example | held 120s after you approved itsupport@northwind.example · microsoft365 |
| 1d ago | DRAFT | Drafted a reply for your approvalNew customer setting up their team, asking about bulk invites from CSV. | Getting the team set upHana Sato · hana@stellarcraft.example | Is there a way to bulk invite from a CSVnothing sends until you approve it95% confident |
| 1d ago | CLASSIFY | Read as an onboarding request · normalNew customer setting up their team, asking about bulk invites from CSV. | Getting the team set upHana Sato · hana@stellarcraft.example | Is there a way to bulk invite from a CSV95% confident |
| 1d ago | APPROVED | You approved a replySends 120 s later | Invoice copy for our recordsSam Wexley · ap@wexley.example | held 120s before it leaves the mailbox |
| 1d ago | SENT | Reply sentRe: Invoice copy for our records | Invoice copy for our recordsSam Wexley · ap@wexley.example | held 120s after you approved itsupport@northwind.example · microsoft365 |
| 2d ago | DRAFT | Drafted a reply for your approvalNeeds last month's invoice as a PDF for their AP system. | Invoice copy for our recordsSam Wexley · ap@wexley.example | send a copy of last month's invoice as a PDFnothing sends until you approve it97% confident |
| 2d ago | CLASSIFY | Read as a billing question · lowNeeds last month's invoice as a PDF for their AP system. | Invoice copy for our recordsSam Wexley · ap@wexley.example | send a copy of last month's invoice as a PDF97% confident |
Built the way the seed builds it. One scan row, then per thread the classification, then the refusal or the draft, and for a sent reply the approval and the send, each with the evidence the seed attaches. The rows on the live /demo ledger are these rows.